Customer Success Executive
TruScholar
Customer Success Executive
TruScholar
Annual salary: INR 3 to 5
Experience: 1 to 2 Years
Location: Amravati Maharashtra
Notice period: Immediate
Posted 1137 days ago
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Job Description
Job Summary :
We are currently looking for a talented Customer Success Manager who has a feel for
customer success and thrives on maintaining positive relationships with clients and is great at
networking. An ideal candidate would be one who is a technophile and has worked in a
similar SaaS company.
Responsibilities and Requirements:
● Serves as the expert for the technology areas assigned and provides support to resolve issues that may arise.
● Work closely with different teams to be a subject matter expert to ensure great customer service.
● Should be able to communicate with customers with periodic product updates through client calling and Email Campaigns.
● Monitor and escalate in case of software issues in a timely manner.
● Should be able to communicate issues/feature requests with the required details.
● Has a direct impact on making our customers successful.
● Ensure all complaints raised are resolved in an efficient manner.
● Follow up on technical cases including proper escalation and management of the case until case closure.
● Respond to client queries via email/ Phone/ Video Conference
● Respond to call-outs in a timely fashion.
● Recommend corrective actions based on analysis.
● Provide customer feedback to the appropriate internal teams, by conducting customer feedback surveys.
● Should frame and monitor NPS and Customer Satisfaction Surveys (CSAT) ans customer support response time parameters on monthly basis.
● Manage customer communications and expectations until the closure of each case.
Skills required
Mandatory skills
Excellent communication skills.
Familiarity with Software as a Service
web browser technologies
Excel
etc.
relevant technical support
CSAT
NPS
All available locations
Amravati Maharashtra
About TruScholar
Secure digital credentials and Digital Badges are the need of the hour for Institutes, Edtech, Universities, Academies, Training Institutes, Corporates to be issued to learners/Participants/Employees. The industry's current demand is a transformation that can empower the existing credential issuance & verification processes but retain the ease of operation. We at TruScholar make this need a realistic achievement. Powered by blockchain technology, TruScholar enables institutions, universities, and EdTech companies in creating tamper-proof digital certificates and badges that protect their brand. We also provide the ability to verify the authenticity of credentials from anywhere in the world and mitigate the long processes of transcription. Blockchain's inherent decentralized & transparent network ensures that the institution's credentials will remain safe for the lifetime of its existence, resulting in the complete negation of fake credentials that can damage an institution's brand.
A One-Stop Resource For Institutional Digital Transformation
TruScholar is created after multiple insights from the co-founders of EdTech companies and the deans & vice-chancellors of established universities. Our research came full circle when the government of India's policy think-tank Niti Aayog and the NEP 2020 confirmed the inclusion of blockchain technology to curb the rising plague of fake credentials across the board. Along with curbing fake credentials, TruScholar can improve an institution's storage & retrieval of records, identity representation, KYC enrollment of students with KYC, social media engagement, communication with partner universities, and the overall reputation of the institute. TruScholar is here to revolutionize the institutions in India through innovation & integration.