Key Responsibility: As a part of Managed services provide technical remote support to client, Network Monitoring and Management, Incident/Change/Configuration/Problem Management, Escalation Management, Network Capacity Planning, Risk Analysis and Mitigation., Vendor/SP co-ordination, Maintain & Update the Infrastructure documentation and Knowledge database. Ensure to Maintain UP time SLA

Excellent knowledge and hands on experience for the below technologies

• Cisco Routers: 1900,2800,3800,3900 & ASR

• Cisco Switches: 3750X,3560X,2960,4500,4900,6500 & Nexus.

• Load Balancers: Cisco ACE/F5

• Meraki SD-WAN devices MR33, MR42, MS120, MX64, MX65 & MX84

• Routing protocols: EIGRP, OSPF, BGP, MPLS, VRRP, HSRP/static routing. Others: Multicast, Tunnels, IPV6 &IPV4

• Cradle point devices CBA850 devices

• Design and deploy LANs, WANs, and wireless networks, including routers, load balancers, switches, WAN Accelerators, and other hardware related to customer networks.

• Installing, configuring, and supporting network equipment including cisco routers, Cisco Meraki Routers & Switches, Cradle point device, proxy servers, cisco switches, WAN accelerators, load balancers, DNS and DHCP

• Procuring network equipment and managing subcontractors involved with network installation

• Configuring, routing, and switching to maximise network efficiency and security

• Maximising network performance through ongoing monitoring and troubleshooting

• Provide Level-2/3 support and troubleshooting to resolve issues & Liaise with ISP and other IT teams for problem resolution.

• Updating network equipment to the latest firmware releases.

• Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure

• Reporting network status to key stakeholders

• IP address auditing.

• Defines, documents, and enforces system standards.

• Updates job knowledge by participating in educational opportunities, reading professional publications, and participating in professional organizations.

• Create and maintain comprehensive documentation for all implemented networks

• plan, procure, install, operate, administer, maintain, and manage the Cabling for customer through 3rd party cable service provider.