Delivery Manager
Larsen and Toubro Infotech
Delivery Manager
Larsen and Toubro Infotech
Annual salary: INR 35 to 50 undefined
Experience: 15 to 20 Years
Location: Mumbai, Pune, Bangalore, Hyderabad
Notice period: 1 month
Posted 1482 days ago
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Job Description
- ITIL, Incident Management, Level 1/Level 2 Support.
- Production/ application supports Responsibilities:
- Responsible to manage the entire Production Support engagement for the specified client(s). Should manage the day-to-day client stakeholder, deliverable expectations of the prod support team, SLAs.
- Track and manage risks and their mitigation actions. Participate in all P1 / P2 / escalated P3 technical bridges and provide directional support to team for triaging the issue and to produce the resolution
- Experience in producing Continual service improvement is critical, experience with Automation (either tool or script based) is also needed. Should be familiar with Automation tools (ITPA / RPA) and use case identification for Automation
- Responsible to meet the SLAs / KPIs targets for his tower, should be familiar with metrics management and improvement action plans Required Qualifications. Should have led / managed large Managed service engagements with SLAs
- Excellent communication skills – able to speak to audiences’ executives, business, and technical leaders; able to represent complex ideas with effective documents and visuals and to adapt presentations to the expectations and background of the audience. Should be well versed in managing critical situation and escalation management
Skills required
Mandatory skills
ITIL
Incident Management
Automation(Scripting)
All available locations
Mumbai, Pune, Bangalore, Hyderabad
About LTIMindtree
LTI (NSE: LTI) is a global technology consulting and digital solutions Company helping more than 475 clients succeed in a converging world. With operations in 33 countries, we go the extra mile to assist our clients and accelerate their digital transformation journeys. Founded in 1997 as a subsidiary of Larsen & Toubro Limited, our unique heritage gives us unrivalled real-world expertise to solve the most complex challenges of enterprises across all industries. Each day, our team of more than 40,000 LTItes enable our clients to improve the effectiveness of their business and technology operations and deliver value to their customers, employees, and shareholders. Learn more at http://www.Lntinfotech.com or follow us at @LTI_Global.