Professional Services Director 

Leapwork has created the world’s most accessible automation platform. Through a  visual, no-code approach, Leapwork makes it easy for business and IT users to  automate repetitive processes, so enterprises can adopt and scale automation faster. 

Leapwork is used by more than 400 global enterprises across all industries, from  banks and insurance companies to life science, government, and aerospace. Clients  include PayPal, BNP Paribas Cardiff and Daimler. 

We are headquartered in Copenhagen, Denmark, and have local offices across  Europe, the US, and Asia. 

What are we looking for? 

We’re looking for an energetic Professional Services Directors who will manage and  promote the professional services provided to Leapwork customers. The key  responsibilities of a Director of Professional Services are identifying problems in  customers' processes and systems, overseeing implementation projects, executing  process improvements, establishing strategic plans, and collaborating with the  management team, and hence it is important that you possess skills like leadership,  customer service, analytical thinking, organizational skills, problem-solving, and being  able to work under pressure. 

The Director of Professional Services will sell and deliver test automation services to  help customers scale at the enterprise level. The Director of Professional services will  share leading practices and develop methodology/approach on offerings and  solutions. 

What will the job be like? 

• Understand Leapwork and its value prepositions, and build ‘Why Leapwork  Services’ collateral  

• Assist in the design of services packages and other materials used to solicit  new accounts and market segments 

• Partner with product, sales, customer success, and partner teams to sell  Leapwork services offerings/packages to clients 

• Educate customers on scaling up test automation at the enterprise level by  designing and implementing the appropriate automaton operating models • Work with Customer Executives to develop automation strategy through value based visioning sessions 

• Advice and guide Customers through scaling the Automation maturity journey • Collaborate with our business values assessment and customers success teams  to provide value bases services and enablement needs to end customers 

• Help make customer’s economic buyer build a business case to purchase  Leapwork services - participate in process analysis to position automation ROI • Define priorities, scope, resource/cost requirements, and develop a proposal  for program/product implementation services 

• Partner with project delivery team to ensure successful project delivery across  all project phases – initiation, planning, execution, monitoring, and closure • Keep abreast with the latest product offerings and capabilities • Support training delivery as needed and identify improvement opportunities  for training 

What are we looking for? 

• 12+ years of experience with management consulting firms in a customer facing role required 

• 5+ years of Delivery experience with Automation strategy projects required • Experience with operating model design and implementation required • Experience with large transformational engagements preferred • Proven ability to sell professional services engagement required • Experience working and managing global teams preferred 

• Start-up type experience, with the ability to operate in a fluid and dynamic  environment 

• Excellent verbal and written communication skills 

• Strong analytical and problem-solving abilities 

• Results-oriented with strategic thinking, creative abilities, sense of urgency, and  passion 

• Self-motivated, proactive team player with innovative ideas 

• Ability to lead cross-functional team discussions and engage with  customer/partner leadership 

• Strong interpersonal skills. Proven experience building strong internal and  external relationships 

• Bachelor’s Degree required; MBA a plus 

Why Leapwork? 

We are on an exciting journey of global growth – and this is your chance to get on  board. By joining our team, you’ll become part of a fast-paced international  environment where you can grow, challenge yourself, and do what inspires you. We  work hard, but have fun while doing it – and we believe that collaboration, social  activities, and celebration are keys to success.